Delivery Information & Charges
Royal Mail:
- FREE ON ALL ORDERS (Standard) - 2nd Class Recorded
- Upgrade to - 1st Class Recorded - £1.95 (limited time only)
- Upgrade to - Next Working Day Guaranteed - £4.95 ## (reduced for Xmas period)
- Upgrade to - Saturday Guaranteed - £6.75 ## (reduced for Xmas period)
- European Orders - £10.00
## Maximum weight 2kg for Next Day & Saturday Guaranteed
Any item(s) exceeding the maximum weight allowance will be dispatched by Fast Delivery Next Working Day Courier - delivery by 3pm (see note below regarding Courier Service) Any order outside Mainland UK, but part of the UK and over 2kg on N/Day Guaranteed Service, will be down graded to 1st class Royal Mail.
Courier Service:
Upgrade to - Express Courier Service £5.99 - Next working day (2 day service in some distant/remote areas) - Interlink Express
NB Express Courier Service is not available outside Mainland UK
Our standard delivery is via Royal Mail Recorded Delivery.
All deliveries have to be signed for. Orders under £10 in value, excluding any delivery charge, may be sent as un-recorded to facilitate your receipt.
Lastest Order Times for Same Day Dispatch
Courier and Heavy Item Deliveries - 2.15pm
Royal Mail Deliveries - 4.00pm
Royal Mail Guaranteed Saturday Delivery - 4.00pm Friday
EU Deliveries
EU Countries we deliver to: Austria, Belgium, Czech Republic, Denmark, Republic of Ireland, Finland, France, Germany, Gibraltar, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland + Cyprus - up to 2kg.
We will not deliver to any other counties that are not in the above list. For large weighted orders, an additional delivery charge may apply and will be quoted prior to order dispatched, if applicable.
Any charges for receipt of goods, taxes or otherwise are payable by the receiver of the goods.
Address Responsibility
Please be aware that we cannot be held responsible for orders being delayed or lost by incorrect address information supplied by you during the checkout process.
If your order requires to be addressed to an altertive person, other than you, please e-mail us immediatly, ensuring we are advised of this PRIOR TO DISPATCH.
Royal Mail Service Failure
In the event that Royal Mail fails to delivery any order that has a 'premium paid service' of UK Next Day Guaranteed or UK Saturday Guaranteed - please notify us immediately. Upon Royal Mail's confirmation of 'failed service' (which can take up to 15 working days), we shall apply a refund back to your original payment method of the difference between 1st class delivery (£2.95) and the 'paid premium service'.
Heavy Orders & Courier Orders
For heavier postal items, these are normally dispatched via a Parcel Courier. Delivery on these items are normally within 24 hours from date of dispatch, noting, a signature will still be required for acceptance. All courier deliveries are made on 'Working Days', i.e. Monday to Friday inclusive. Interlink Express does not offer 'Next Working Day' on some remote parts of UK, therefore, please allow 2 working days.
Heavy items being delivered to N.Ireland, Scottish Islands, Channel Islands, Isle of Man, Scilly Isles or Isle of Wight are sent via Royal Mail Standard Parcels, therefore, please allow up to 5 working days for receipt.
Failed Deliveries
Non-deliveries can generally be collected from the Post Office Sorting Depot. However, if an order is returned to us from the Royal Mail/Courier for non-collection, a charge of £4.95 will be made for a re-delivery. Royal Mail will generally only keep a non-delivered item for 7 days. After this, it will be returned to us, which can take up to a further 7 days for us to receive. Our Couriers will ONLY hold a parcel for up to 5 days prior to returning it to us.
Lost/Delayed Orders
In the unlikely event your goods do not arrive to you within 10 working days from our dispatch confirmation to you, please e-mail us quoting your name, delivery address and original receipt number. If after 15 working days your goods have still not arrived to you and were sent via the Post Office Recorded Delivery system, we can lodge a complaint and file a claim for lost goods. If the goods are confirmed by the Royal Mail as undelivered/lost, we can either refund fully the original charge, including postage if applicable, or replace and re-send your order, noting, this can only be exercised after receiving confirmation from the Royal Mail's investigation.
Discreet Delivery
All deliveries are sent in discreet and plain packaging. The invoice documentation will also be inside the packaging, which offers you confidentiality at the highest level. |
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